Refund policy

Last updated: November 6, 2026

Order cancellations: within 1 hour

You can cancel an order within 1 hour from the time the order is placed. To cancel, contact us at support@voraqee.com or cancel from your account. Orders cancelled within this window are refunded in full to your original payment method. Once 1 hour has passed since the order was placed, it can no longer be cancelled.

Returns

You may request a return within 7 days after your item is delivered. Items must be unworn and unused, with tags attached, in their original packaging. We may reduce the credit if an item has been used, damaged, or handled more than necessary. Return shipping is free, and we will provide a return label.

Returned orders are refunded as Voraqee store credit or to your original payment method, except where the law requires otherwise (see below). Store credit is not paid out to your bank account or card.

Your store credit is added to your Voraqee account (the one linked to your order email) and can be used at checkout to buy any other products in the store.

How to start a return

Start your return by logging into your account or emailing support@voraqee.com. If your return is approved, the delivery boy will pick up the item back from your delivered address.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated on the product listing or website at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 2 days after the day you receive your goods for any reason, unless an exemption applies. After you notify us, you must return the goods within 2 days. We will refund eligible cancellations within 2 days after we are informed, but may withhold the refund until we receive the goods back or evidence that you have sent them. For these statutory cancellations, refunds are made to your original payment method unless you agree otherwise, and include the product price and the cost of standard delivery.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 2 days after the day you receive your goods, unless an exemption applies. After you tell us, you must return the goods within 2 days. We will refund eligible cancellations within 2 days after we receive the goods back or evidence that you have sent them. For these statutory cancellations, refunds are made to your original payment method unless you agree otherwise, and include the product price and the cost of standard delivery.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about an exchange or report damaged items, contact us at support@voraqee.com.